{"article":{"id":37895120749851,"url":"https://regalvoicesupport.zendesk.com/api/v2/help_center/en-us/articles/37895120749851.json","html_url":"https://support.regal.ai/hc/en-us/articles/37895120749851-Enable-Local-Presence-to-Boost-Answer-Rates","author_id":12554351758235,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":0,"vote_count":0,"section_id":5721027468187,"created_at":"2025-06-11T14:45:46Z","updated_at":"2025-06-11T15:01:07Z","name":"Enable Local Presence to Boost Answer Rates","title":"Enable Local Presence to Boost Answer Rates","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-06-11T14:59:14Z","user_segment_id":null,"permission_group_id":6083213587483,"content_tag_ids":[],"label_names":[],"body":"

What Is Local Presence?

Local presence lets you call prospects from a phone number that shares their area code, so they’re more likely to pick up.

Before You Start

Step 1: Choose How to Match Phone Numbers with Prospects

Decide how you want to match prospects to numbers. Common options:

Step 2: Tag Your Contacts

    \n
  1. \nAdd an Update Contact node
    In the journey(s) where new leads enter Regal, drag in an Update Contact action. This can be added at any point before a task is generated or an SMS is sent.
    2. \n
  2. \nName the event
    Under Trigger an Event, enter a descriptive name, for example “Update Sub-Brand.” (It won’t affect functionality, but you’ll recognize it in your event history.)
    3. \n
  3. \nConfigure the sub_brand property (the value for this property must match the Sub-Brand property on the phone lines on the Active Phone Numbers page exactly)\n
    4. \n
  4. \n(Optional) Add more updates
    If you need to set other contact attributes or properties, add them here.
    5. \n
  5. Save the node
    6. \n

This ensures every new lead gets the correct sub_brand value for local-presence dialing.

Step 3: Assign Numbers to Attributes

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  1. Go to the Active Phone Numbers page in the Regal app.
    2. \n
  2. For each number you want to use for local presence:\n
    3. \n
  3. If your contacts have an attribute you haven’t bought a number for, they’ll be dialed from your Default Number.\n
    4. \n

Step 4: Enable Local Presence in Your Campaign

    \n
  1. \nNavigate to the campaigns page and select any campaign you would like to use local presence.
    2. \n
  2. \nFind the “From Number” field and choose “Set dynamically based on contact profile.”\n
    3. \n

Override Local Presence: If you want certain calls, such as your first outreach, to use a single branded line instead of a local number, simply pick a fixed “From Number.”

Step 5: Test & Go Live

    \n
  1. Push a test contact through the journey.
    2. \n
  2. Verify their contact record shows the correct sub_brand.
    3. \n
  3. Confirm they receive the call from the matching phone number.
    4. \n

Once it’s working, your outbound calls will automatically come from the number most familiar to each contact, driving higher answer rates and better engagement.

"}}