New Navigation Menu, starting 2/17/26
Navbar from top to bottom (from Admin perspective)
Regal Live: unchanged
Agent Builder
- Sub-nav: Agent Templates, Custom Agents, Knowledge Base
Conversation Intelligence
- Sub-nav: Recordings & Transcripts, Moments, Custom AI Analysis, Scorecard Templates, Insights
Orchestration
- Sub-nav: Journeys, Campaigns, IVR, Task Routing (Routing Rules, Queues, Task Attributes)
Audience
- Sub-nav: Contacts, Segment
Live Ops
- Sub-nav: Tasks (Upcoming Tasks, Past Tasks), Agents, Queues, Recent Activity
Agent Desktop
- Sub-nav: Current Tasks, My Contacts (if enabled)
- Note: for Agents, Agent Desktop remains the first and only tab in app.
Reporting (no change)
Settings
- Sub-nav: General Settings, User Management, Call Restrictions Active Phone Numbers, External Transfer Phonebook, Call Branding, Recording, SIP, Data Management, Integrations, My Settings, Agent Desktop, Contact List
Uncollapsed menus groups for reference:
Old Navigation Menu, prior to 2/17/26
Full app:
Nav close-up, with Settings selected: