New Navigation Menu, starting 2/26/26 onward
Admin Default View:
Agent Default View:
Note: for Agent logins, Agent Desktop, Audience (Contacts), Live Ops (Tasks) are the only tabs in app by default. For special configuration, reach out to Regal support.
Navbar from top to bottom (from Admin perspective)
Regal Live: unchanged
Agent Builder
- Sub-nav: Agent Templates, Custom Agents, Knowledge Base
Conversation Intelligence
- Sub-nav: Recordings & Transcripts, Moments, Custom AI Analysis, Scorecard Templates, Insights
Orchestration
- Sub-nav: Journeys, Campaigns, IVR, Task Routing (Routing Rules, Queues, Task Attributes)
Audience
- Sub-nav: Contacts, Segment
Live Ops
- Sub-nav: Tasks (Upcoming Tasks, Past Tasks), Agents, Queues, Recent Activity
Agent Desktop
- Sub-nav: Current Tasks, My Contacts (if enabled)
Reporting (no change)
Settings
- Sub-nav: General Settings, User Management, Call Restrictions Active Phone Numbers, External Transfer Phonebook, Call Branding, Recording, SIP, Data Management, Integrations, My Settings, Agent Desktop, Contact List
Uncollapsed menus groups for reference:
Old Navigation Menu, prior to 2/17/26
Full app:
Nav close-up, with Settings selected:
Spotlight Search Tool
To help find any pages in app quickly, activate global search tool with CMD + K, or click the search icon near user name.