AI Agents
Human Agents: Working Tasks
Campaigns: Triggered Calls and Texts
- Working with Text Campaigns and Tasks
- How to Set Up a Predictive Dialer Campaign
- Why are my SMS not getting delivered?
- How to Dynamically Reference the First Name of the Last Handling Agent in Campaigns
- How to Set Up an SMS Blast
- How to Set Up an Out-of-Office Autoresponder in Regal for Specific Agents
- See all 9 articles
Journeys: Event-Driven, Cross-Channel Experiences
Manage: Tasks, Agents, Phone Numbers, Settings
- Adding Phone Numbers to Your Regal Contact Center Account
- What is Live Visibility into Manager Actions?
- How To Whisper To An Agent During A Live Call
- Managing Task Volume: Regal’s Limits and Backlog
- How to Use the Routing Info Section on the Task Slideout
- How to Set Up Call Logo Branding
- See all 44 articles
Conversation Intelligence
Live Data & Reporting
- Understanding Reporting Data in Regal: Event Data, Live Intraday Metrics, and Historical Reporting
- Regal Live Overview
- Default Regal Reporting Dashboards: Upcoming Scheduled Callbacks Dashboard
- Default Regal Reporting Dashboards: Experiments Dashboard
- Default Regal Reporting Dashboards: Tasks & Messages Detail Dashboard
- Default Regal Reporting Dashboards: Inbound Calls Dashboard
- See all 17 articles