Stopping an In Progress Journey

When a Journey is saved as Live, qualifying contacts start entering the journey. If for some reason, you want to stop the in-progress contacts from finishing that journey, you can click the "Stop" button at the bottom left of the journey canvas. 

Clicking stop will launch the below confirmation modal. Once you confirm you want to stop the journey, it will cause all in-progress contacts (including those already in delay nodes) to exit the journey, and turn the journey to draft to prevent new entrants.

📘 Wait 5 minutes

While it typically only takes a minute to fully stop a given journey, we recommend waiting 5 minutes before turning the journey live again, should you want to allow new entrances.

The live journey stats will update with the count of stopped contacts every 15 seconds, and the in progress counts will go to 0. That's how you know when all contacts have been stopped.

📘 What does Delete do?

When you delete a journey, that will also stop current in progress contacts to exit the journey, but it means you can no longer set that journey back to live later, and you will have lost any record of the previous stats associated with that journey.

Stopping a Single Execution

Sometimes, an individual contact may need to be taken out of a Journey before finishing the remaining flow. When this "stop" action only applies to certain contacts in a Journey instead of the entire Journey, you can click the "Stop" button next to the specific contact from the in progress contact tables. This will stop only the individual execution, and will not affect other contacts in the Journey or the Journey itself. 

The in progress contact tables can be accessed via the clickable purple link in Journey Stats or any Delay Nodes with contacts. See examples below. 

- Journey Stats (top left corner) shows all contacts currently in progress in the Journey

- Delay Nodes will only show the contacts current in delay at that specific node.