Teams can help you organize agents and route tasks effectively by using them in Routing Rules. Managers can create teams through the Teams tab on the User Management settings page.
When creating a Team, you can assign it a Name for reference and a description for you and other Regal managers to refer back to.
Teams can be added to users when creating the user and from the Agents page. For more information, check out the article on How to Add an Agent to a Specific Team.