Manage: Tasks, Agents, Phone Numbers, Settings
- Adding Phone Numbers to Your Regal Contact Center Account
- What is Live Visibility into Manager Actions?
- How To Whisper To An Agent During A Live Call
- Managing Task Volume: Regal’s Limits and Backlog
- How to Use the Routing Info Section on the Task Slideout
- How to Set Up Call Logo Branding
- How to Delete Contacts
- Account Level and Agent-Specific Voicemail Drop Feature
- How to Show a Contact's Events in the Activity Feed
- Call Compliance
- Auto-open URL on Task Acceptance
- How to Add Task Attributes to Tasks
- How to Add and Delete a Skill in Settings
- How to Configure IVR in Regal
- How does Regal Voice Determine a Contact's Time Zone?
- How to Write Task Routing Rule Expressions
- How to Manage Multiple Teams in Regal
- How to Create Message Templates
- What Happened To The Task? Understanding the Task Lifecycle
- How to Listen to Voicemails Left by Customers
- How To Troubleshoot Unworked Tasks in The Queue
- How to Use Saved Views
- How To Create A Team
- How To Barge Into A Live Call
- How To Listen To A Live Call
- How to Add and Edit Agents / Users to the Regal App
- International Calling
- Gryphon Check
- How to Manually Reassign a Task to a Different Agent
- Billing & Invoicing Questions