Occasionally, you'll see a task in your Tasks List that is no longer relevant (e.g., because the customer has already been contacted or their phone number is known to be invalid) or that should not be assigned to you (e.g., because you don't recognize the contact or aren't skilled to handle their request). In these cases, you're able to cancel the task or reassign it to another more fitting agent. 

Cancel a Task

To cancel a reserved task, click the cancel button (X) in your task list. After you click the button, you'll be prompted to either Cancel this Task or Cancel this Task & End Campaigns. The first option will only cancel the task that you've chosen; the second will cancel the task as well as any other automated outbound tasks the customer has in the queue. You can then optionally select a cancelation reason and leave notes about why you're canceling the task. Don't cancel a task without a valid reason! Always check with your manager if you are unsure about whether to cancel all tasks.

Reassign a Task to Another Agent

To reassign a reserved task, click the cancel button (X) in your task list and select the Reassign Task to Agent option. Then select the agent you wan to reassign the task to. Note that agents in an Offline status will not receive the task reservation until they are in an Available status. You must select a Reassign Reason to remove the task from your list.