Manage: Tasks, Agents, Phone Numbers, Settings
- How to Manually Reassign a Task to a Different Agent
- Billing & Invoicing Questions
- How to Configure Task Routing Rules
- How to Add Branded Caller ID and Remove Carrier Spam Filtering on Outbound Calls
- How to Allow Agents to See/Edit Certain Contact Attributes
- Campaign Efficiency: How to Add Pre-recorded Voicemail Recordings
- How to Configure Task Preferences (Auto-Complete, Auto-Accept, Auto-Open URL)
- How to Configure Your Admin Settings
- How to Add/Edit Dispositions, Tags, and Cancelation Reasons
- How to Add Agent Skills
- How to Add an Agent to a Specific Team
- How to Monitor Agent Performance and Productivity
- How To View, Manage, and Create Task Queues
- How to View and Manage Tasks
- How to Add and Adjust IVR Options
- How To Look Up a Contact